Terms and Conditions

Good Practice Policy for Magnolia Therapies

 

I am a full member of the Association of Reflexologists (AoR). Being a full member of the AoR demonstrates that I have a nationally recognised Diploma in Reflexology.

As an AoR member:

  • I am bound by the AoR Code of Practice and Ethics.

  • I follow the AoR Good Practice Policy and hygiene guidance to ensure client safety.

  • I will always be adequately insured for medical malpractice /professional indenmity requirements. The industry standard is in excess of £5 million cover.

  • I comply with the AoR Continuing Professional Development requirements which ensures my practice is kept up to date.

  • I am compliant with GDPR data protection, please see my separate GDPR policy. Your information will remain confidential at all times.

  • As a professional and highly qualified reflexologist with MAR status, I will provide you with the appropriate bespoke treatment and support.

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My Personal Business Practice Policies:

 

1. The use of Face Coverings 

  • I will always wear a face covering for every client for the foreseeable future.

  • I chose to use discretion regarding the wearing of face coverings by clients, but would prefer a mask be worn during consultation if possible.

 

2. Appointments

  • I have health requests of my clients as follows;

    • If you have a cough, a fever or loss of taste and smell or have been in touch with anyone with these symptoms please contact me as we may need to postpone your appointment.

    • If you have been involved in a higher risk activity such as attendance at a large event or air travel, I request that you do not book an appointment within 5 days of the activity.

  • In return I will apply these high standards to myself. Should I feel unwell, unable to treat or it is inadvisable for me to treat, I will explain the situation to you as soon as possible before your treatment.

 

3. Cancellation Policy

  • I have a 24 hour cancellation policy. As you are aware my business is dependent on the number of clients I can see in my clinic hours. Therefore if you are unable to make a previously arranged appointment I request that you provide me with at least 24 hours notice. This will allow me the option to re book the time slot with someone on my waiting list.

  • Less than 24 hours notice may result in a fair-use fee of 50% of my usual treatment cost. This fee will be required to be settled prior to any future bookings.

4. Vouchers 

  • I supply the option to buy vouchers for treatments. These may be given as gifts.

  • These treatments can be booked during my normal working hours with no restrictions.

  • Where an appointment is booked and missed, my cancellation policy above will apply and a proportion of the treatment will be deducted from those remaining.

  • These treatments are paid in advance and are fully flexible with 24 hours notice.

  • These vouchers are non refundable.

  • These vouchers are required to be used within one year.

 

5. Use of background music

  • I only play Royalty free music within my business and therefore I am not required to have The Music Licence. Unless you are in your own home, I am unable to play your preferred music selection.

 

6. Provision of additional therapies

  • I offer other therapies in addition to reflexology. I provide these therapies to the same high standard expected by the AoR for reflexology. I also have insurance in place for these additional therapies.

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